I have respected Joe Zente with ZThree Performance Development http://www.zthree.com for many years now. In this article, Joe expresses more reasons why we should be better listeners http://tinyurl.com/y86wvb6h.
Most people don’t think about listening as a skill they can develop and improve upon. If taken seriously, using just a few simple tools to become a better listener will not only benefit you at work, as Joe points out, but will also improve your life at home. Think about it, when was the last time your spouse or loved one said to you, “You are a great listener”? If it has been a while since you’ve heard that (or never!), then read Joe’s article and put his suggestions into practice. You’ll be glad you did!
I just finished watching Robin Williams Remembered – A Pioneers of Television Special (PBS). After watching this wonderful PBS special, not only do I miss him more than before, but I feel I have learned new things about him that might help me and, hopefully, you as well. What new things did I learn from Robin Williams? Here they are:
- When you have talents that you are keenly aware of, be open to improving your craft by watching, listening and asking for help from others. Robin did this best with his friends whom he looked up to; guys like Richard Pryor and his mentor, Jonathan Winters.
- Don’t be afraid to fail. Most of us only remember him for his successes, his award-winning performances on television, stand-up comedy and film. What we don’t remember is that he failed from time to time. Mork & Mindy was cancelled after only its fourth season. The movie Popeye bombed at the box office. Not all of his stand up nights were a success.
- He listened and was open to taking direction from trusted friends and colleagues. Of his Oscar-winning performance in Good Will Hunting, he spoke of doubting himself after shooting a scene and wondering if he was getting it right. Robin said of Director Gus Van Sant, “With Gus Van Sant in Good Will Hunting, … at the end he said, ‘Just have the conversation. Just talk.’ So you’re not acting per se, but, eventually, things start to happen.”
- He went with what felt right, what was true to himself, and let it come together if, and when, it was supposed to come together. He hadn’t know if it would all come together. But eventually, he found a way to combine his genius in stand-up comedy, serious Juilliard-trained method acting, and film roles into a unique style that set him apart from all others.
I am a bit weird. I have talents that are not conventional or normal. I love listening to people’s stories, I immediately have questions pop into my mind that encourage more of their story to reveal itself, and I continue to want to know more with sincere interest and genuine curiosity. That’s what happens in my mind. I can’t begin to wonder what happened in Robin Williams’ mind, but I know it was strange to most people. From his example, however, I have learned to continue to believe in what I do, and, hopefully, one day soon, the talents will be recognized and appreciated by a larger audience.
“You’ll have bad times, but it’ll always wake you up to the good times you weren’t paying attention to.” – from Good Will Hunting
Thank you, Robin Williams, for teaching me these valuable lessons. May you rest in peace. I miss you!
In a recently published article in Inc. magazine, author Kevin Daum wrote about 7 Things Really Persuasive People Do http://tinyurl.com/m4h2c69. Number two on the list is “They Listen … and Listen … Then Listen Some More”. What? Listen more to be more persuasive? Most people believe that those who are the most persuasive are the ones who talk the most, not listen more. One of the most valuable lessons to learn in persuasion is that it’s not about you, it’s about them! Knowing that, how will you know what’s important to them if you don’t listen to them? If the voice you are listening to is only your own, only you will be persuaded…and you don’t need that at that moment!
In the article, he addresses “…listening when in persuasion mode.” He explains what this means: “First, (people who know how to persuade) are listening to assess how receptive you are to their point of view. Second, they are listening for your specific objections, which they know they’ll have to resolve. Last, they are listening for moments of agreement so they can capitalize on consensus. Amazingly persuasive people are constantly listening to you and not themselves. They already know what they are saying. You can’t persuade effectively if you don’t know the other side of the argument.”
What Kevin Daum says above is essential to being more persuasive. But think about how being a better listener can help you in all areas of communication: with family, with friends, as well as in the workplace. In a blog I posted in March, 2012, I began to uncover the basics of the “Forgotten Communication Tool” http://tinyurl.com/7rhkyax. Applying only a few of the skills I mentioned will make you a better listener. And when you become a better listener, positive things will happen in all areas of your life … including those that require your sharpened persuasive abilities.